Use cases / Voice Bot

One platform. Criteria for every business role.

Debt collection is our priority use case. Every deployment is configured around the product, data, integrations and rules of the specific process.

01Debt collection

Overdue-payment assistant

Discusses overdue payments within the customer’s specific debt, payment history and approved collection rules.

  • Verifies identity and protects information around third parties
  • Interprets payment dates, non-working days and vague commitments
  • Negotiates eligible amounts, settlements and one or more obligations
  • Recognises prior promises or a claimed completed payment
  • Records the promised amount, date and next action
Discuss your process
02Insurance

Insurance consultant

Initial consultation, policy renewal and offer presentation.

  • Verifies the customer and relevant policy context
  • Explains renewal options and eligibility rules
  • Captures quote, callback or advisor follow-up
  • Escalates claims and complex policy questions
03Lending

Credit consultant

Collects early information, presents a product and directs the customer to the next step.

  • Collects the data needed for initial qualification
  • Applies product eligibility and affordability rules
  • Explains the next step and required documents
  • Routes sensitive or exceptional cases to an advisor
04Telecom

Mobile operator consultant

Expiring contracts, renewals, promotional plans and additional services.

  • Identifies contract and plan context
  • Matches eligible renewal and retention offers
  • Records acceptance, rejection or preferred callback
  • Escalates technical support and account-service issues
05Banking

Banking agent for new services

Presents credit cards, consumer lending and bundled banking services.

  • Uses approved authentication before personal information
  • Matches products to customer eligibility and intent
  • Captures application interest and a clear next action
  • Transfers fraud, account-security and complex queries